1. Introduction

At Renme.app (the “Platform”), your privacy is important to us. This Privacy Policy explains how we collect, use, and share your personal information when you use our Platform to list, rent, or browse household items. By accessing or using the Platform, you agree to the collection and use of your information in accordance with this Privacy Policy.

2. Information We Collect

We collect information that you provide directly to us and information that is collected automatically when you use the Platform. This includes:

2.1 Personal Information You Provide

Account Information: When you register for an account, we collect your name, email address, phone number, and other contact information.
Payment Information: If you make or receive payments through the Platform, we collect your payment details (such as credit card information) and billing address. Payments are processed through third-party payment processors, and we do not store your full payment details.
Listing Information: When you list items for rent, we collect details about the items such as descriptions, photos, and rental terms.
Communications: When you communicate with us or other users through the Platform, we may collect information related to these communications.

2.2 Information Collected Automatically

Usage Information: We collect information about your interactions with the Platform, including the pages or content you view, your searches, and other actions on the Platform.
Device Information: We collect information about the device you use to access the Platform, including your IP address, browser type, operating system, and device identifiers.
Cookies: We use cookies and similar technologies to track your usage of the Platform and to enhance your experience. You can adjust your browser settings to refuse cookies, but this may affect the functionality of the Platform.

3. How We Use Your Information

We use the information we collect to:

Provide and Improve the Platform: We use your personal information to provide, maintain, and improve the Platform and its services, including managing your account and processing payments.
Facilitate Transactions: We use your information to facilitate interactions between Listers and Renters, such as processing rental requests and managing payments.
Communicate with You: We use your information to send you service-related communications, such as confirmations, updates, security alerts, and administrative messages.
Personalize Your Experience: We may use your information to tailor the content and listings you see based on your preferences and interactions.
Marketing: With your consent, we may use your information to send promotional content and special offers. You can opt-out of receiving marketing communications at any time.
Ensure Safety and Security: We use your information to help maintain the security and integrity of the Platform and to prevent fraudulent or harmful activities.
Legal Compliance: We may use your information to comply with legal obligations, resolve disputes, and enforce our Terms and Conditions.

4. Sharing Your Information

We may share your information in the following circumstances:

With Other Users: To facilitate transactions, certain information, such as your name, profile photo, and contact details, may be shared with other users, such as Listers or Renters, when a booking is made.
With Service Providers: We may share your information with third-party service providers that help us provide and improve the Platform, such as payment processors, hosting providers, and customer support services.
For Legal Reasons: We may disclose your information if required to do so by law or in response to legal processes, such as subpoenas, court orders, or requests from government authorities.
Business Transfers: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
With Your Consent: We may share your information with third parties when we have your explicit consent to do so.

5. Data Retention

We retain your personal information for as long as necessary to provide the Platform and to fulfil the purposes outlined in this Privacy Policy. We may also retain certain information to comply with legal obligations, resolve disputes, and enforce our agreements.

6. Your Rights and Choices

You have the following rights concerning your personal information:

Access: You can request access to your personal information that we hold.
Correction: You can request corrections to inaccurate or incomplete personal information.
Deletion: You can request the deletion of your personal information, subject to certain exceptions (e.g., if we need to retain it for legal reasons).
Objection: You can object to the processing of your personal information in certain circumstances.
Data Portability: You can request a copy of your personal data in a commonly used and machine-readable format.
Opt-out of Marketing: You can opt out of receiving marketing communications by following the unsubscribe instructions included in the emails we send or by contacting us directly.

To exercise these rights, please contact us at [Support Email].

7. Security of Your Information

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, disclosure, alteration, and destruction. However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee the absolute security of your information.

8. Children’s Privacy

Our Platform is not intended for individuals under the age of 18. We do not knowingly collect personal information from anyone under the age of 18. If we become aware that we have collected personal information from a child, we will take steps to delete such information.

9. International Data Transfers

Your personal information may be transferred to and processed in countries other than the country in which you are located. These countries may have data protection laws that are different from those of your country. By using the Platform, you consent to the transfer of your personal information to these countries.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by email or by posting a notice on the Platform. Your continued use of the Platform after any changes will signify your acceptance of the updated Privacy Policy.

11. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

Email: support@renme.app